At CosmicNaam, we provide personalized digital services based on user-provided inputs such as birth details and last name.
1. No Returns Policy
As our services involve customized digital outputs, they cannot be returned, exchanged, or reused once delivered.
2. Refund Policy Overview
Due to the personalized nature of our services:
- All sales are final once the report is generated or delivered
- Refunds are not applicable under normal circumstances
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Dissatisfaction with generated names (subjective preference)
- Incorrect or incomplete information provided by the user
4. Eligible Cases for Refund or Support
In rare cases involving technical issues, we will first attempt to resolve the problem. A refund may be considered only if the issue cannot be resolved.
Eligible cases include:
- Inaccurate Calculations
Proven system error in Rashi or numerology calculation based on correct input - Incomplete Results
Fewer than the estimated number of compatible names generated - System Failure
Technical error or website crash resulting in data loss - Non-Delivery
Failure to access the report on-screen after successful payment
5. Resolution Process
- Our priority is to successfully deliver your service
- If you have paid but are somehow unable to view your results, please contact us with your receipt and payment details. We will manually generate and email the results to you within 24-48 hours.
- If resolution is not possible, a refund may be approved
6. Claim Window
- All refund or support requests must be raised within 72 hours of purchase
- Requests made after this period may not be considered
7. Refund Timeline & Mode
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method only
8. Contact Information
For support or refund requests, please contact:
Email: cosmicnaam@gmail.com
Registered Address:
Plot No. - 764/3335 Mouza: Sampur Bhubaneswar - 751003
By using our services, you agree to this Return & Refund Policy.